privacy policy
Effective Date: 30/2/2025
- Introduction
Welcome to Focus Filtration, a division of S.O.S. Filtration Inc. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you place an order.
- Browsing Information: IP address, device type, browser type, and website usage data through cookies and analytics tools.
- Communication Data: Information you provide when you contact us via email, phone, or chat.
- How We Use Your Information
We use the collected data to:
- Process and fulfill orders, including payment and shipping.
- Improve our website, customer service, and product offerings.
- Send order confirmations, updates, and promotional emails (you can opt out anytime).
- Detect and prevent fraudulent transactions or security threats.
- Comply with legal obligations.
- Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
- Service providers (e.g., payment processors, shipping carriers) to complete your order.
- Legal authorities if required by law, such as fraud prevention agencies.
- Data Security
We take appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. However, no online platform is 100% secure, so we encourage you to use strong passwords and protect your account details.
- Cookies & Tracking Technologies
We use cookies and analytics tools (e.g., Google Analytics) to enhance your experience. You can manage your cookie preferences through your browser settings.
- Your Rights & Choices
You have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Opt out of marketing emails.
- Disable cookies (which may affect website functionality).
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.